FAQ

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If for whatever reason you’re still having trouble with the form, please contact us. Let us know the browser you tried using and the version of it and we’ll try our best to sort it out.

Sorry we missed you! Not to worry. Coldex will be back on your campus to give it another try within a couple days. We will send you an email with the time and date of our next delivery. Remember! You can always have a friend/roommate sign the contract on your behalf if you cannot make our next delivery!

Email Coldex immediately. The unit may not be transferred to another person or moved to another room without our prior written consent. Movement without consent is treated as theft. If you move out and don’t notify Coldex at least 24 hours prior, you will continue to be responsible for the unit until it is picked up or recovered.

A cleaning deposit applied only to rentals delivered during the 2024 rental season. While this deposit program has been discontinued for new customers, we continue to support eligible deposit returns.

Deposit eligibility is based on the delivery date, not the order date.

Eligible for a deposit

• Rentals delivered between August 23, 2024 and July 31, 2025 (2024 rental season)

Not eligible for a deposit

• Rentals delivered after July 31, 2025, even if the order was placed earlier
• Rentals delivered during the 2025 rental season (August 18, 2025 – July 31, 2026)

If your rental was eligible and you did not receive your deposit, the most common reasons include:

• The deposit request form was not submitted or was incomplete
• The unit was not returned clean, dry, and fully defrosted
• Parts were missing or the unit was damaged
• The unit was not returned to the original delivery location
• There was an unpaid balance on the account
• Payment information could not be processed

The deposit request form will remain available until August 31, 2026 to support eligible 2024 rental season customers.

Submit the Deposit Request Form

If you believe your rental qualifies or have questions, please contact info@coldexrents.com

Click on your school logo for pickup  procedures. Coldex will also be sending you an email you outlining the procedures on how to properly clean the refrigerator and to ensure Coldex retains possession at the end of the rental term. Do not move the refrigerator out of your room. Ensure it is locked in your room after you move out! Very Simple!

Check the power supply. If the refrigerator/freezer is plugged into a power bar or extension cord, try plugging it directly into the wall outlet. Make sure that the temperature control (located inside the fridge or on the back, or on the side of the freezer) is turned on. Ensure that there are 4” on each side of the fridge or freezer, including in the back, to allow the air to circulate properly. If the door won’t close, there may be a shelf that is not in the correct slot. If all else fails, contact Coldex immediately so we can send one of our representatives over as soon as possible to remedy the problem.

Visa, Visa-Debit Card and MasterCard.

The price of our rental product includes delivery, pick-up, year round servicing,  and HST.

You have the option to OPT IN or OPT OUT of our Cleaning service, and our optional damage waiver.

Coldex has several rental terms including one school semester (4 months) or one school year (8 months). Not all options are offered at each school. Check your school for details.