I did not get my deposit back. What happened?
In 2016, 86% of students received their deposits back. If you did not receive your deposit back, it could be for several reasons:
- You must complete a deposit return request form to ensure that Coldex has up to date and accurate information. No deposits are returned without this completed!
- If you did not clean your unit as per instructions provided. The unit MUST be fully clean, dry and defrosted. No water can be inside the unit.
- The unit was not in the room it was delivered to.
- Your account was outstanding.
- Parts were missing.
- The unit was moved to another room without authorization.
- Your deposit cheque was returned to us.
- You provided a different name than was on the credit card you used to order.