What if I have a problem with one of your rental products?
Check the power supply. If the refrigerator/freezer is plugged into a power bar or extension cord, try plugging it directly into the wall outlet. Make sure that the temperature control (located inside the fridge or on the back, or on the side of the freezer) is turned on. Ensure that there are 4” on each side of the fridge or freezer, including in the back, to allow the air to circulate properly. If the door won’t close, there may be a shelf that is not in the correct slot. If all else fails, contact Coldex immediately so we can send one of our representatives over as soon as possible to remedy the problem.